WHAT DELIVERY SERVICES DOES THE SNAKES ART GENERAL TRADING OFFER?
THE SNAKES ART offers paid express worldwide shipping. In certain countries, we also offer a wider choice of delivery options such as the next day, the same day, and nominated day delivery.
HOW MUCH DOES DELIVERY COST?
We offer paid shipping worldwide. Should you wish to use another shipping option (which is currently only available in specific regions) the price will be shown at checkout.
HOW LONG WILL IT TAKE FOR MY PURCHASE TO BE DELIVERED?
Delivery can take around 2 – 3 working days (unless another delivery method has been selected). For shipments outside of the UAE, delivery can take 5 – 10 working days. You will receive further information regarding your items delivery date on your order confirmation.
However, please do note that if you order a piece that is made using exotic materials then delivery can take between 6 – 8 weeks as pieces made using exotic materials require CITE documentation in order for it to be shipped outside of the UAE. If you place an order for an item made using exotic materials, we will contact you to confirm the shipping arrangements after purchase.
WHAT COUNTRIES DOES THE SNAKES ART GENERAL TRADING SHIP TO?
THE SNAKES ART GENERAL TRADING offers paid worldwide shipping and returns to most jurisdictions. Please note, there are some countries we can not ship to. This list can be found in our Terms & Conditions.
CAN IT BE DELIVERED TO WORK?
Yes, we are able to deliver to all addresses that are most convenient to you except PO Boxes. To do this, you need to ensure that during checkout you enter the correct address for shipping which may be different from your billing address.
DOES THE SNAKES ART GENERAL TRADING DELIVER TO PO BOXES?
We are currently unable to ship to PO Boxes.
CAN I COLLECT MY ORDER INSTEAD?
Yes, online orders can be collected from our retail destinations.
CAN I AMEND MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED?
Once your order has been placed, you cannot change the delivery address. However, should you need to do this, you can call our Client Care Team who will be able to assist further.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment.
IF I DID NOT RECEIVE AN EMAIL HOW CAN I TRACK MY PACKAGE?
If you have not received a dispatch confirmation e-mail, please contact our Client Care Team and they will be able to provide you with further information.
MY ORDER SHOWS DELIVERED AND I DID NOT RECEIVE MY PACKAGE. WHAT SHOULD I DO?
We take matters like these very seriously. If your package shows delivered and you have not received your order please contact our Client Care Team who will assist you further and raise an internal investigation.
WILL MY PARCEL BE INSURED AND WILL I HAVE TO SIGN FOR IT?
Your online order is insured during the time it is in transit and until it is delivered to your chosen delivery address. For security reasons, all purchases made on thesnakesart.com require a signature for delivery and this is when the responsibility of the goods is passed to the consignee.
WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?
THE SNAKES ARTwill ship to selected jurisdictions where Duties & Taxes will be included in the price seen on the website. This is commonly known as shipping DPD. This will also be highlighted on the website and during checkout. For all other regions, duties & taxes will not be included in the price. Where duties & taxes are included in the price in UAE, they will be requested once your order is delivered to Customs in your country. For further details please refer to our Terms & Conditions or contact our Client Care Team. Customs charges or governmental authorities charges in your country are not included in the price.
WILL ALL ITEMS FROM MY ORDER BE SHIPPED TOGETHER?
Where possible, all items will be shipped in one shipment. However, as we fulfill some of our orders from our retails destinations internationally, there may be instances where the pieces you have selected are not all available in one retail location and therefore will be shipped separately. Should this be the case, our Client Care Team will be in contact to inform you of this.