WHAT IS YOUR RETURN POLICY?
At THE SNAKES ART GENERAL TRADING we want every client to be pleased with their purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase within 2 days of delivery otherwise we will not be able to exchange it for you. Please ensure that the items you are returning are new and unused, with all labels, tags, and the original packaging in tact.
CAN I EXCHANGE MY ITEM?
If the item you originally ordered does not meet your expectations and you would like to exchange the item for another size, we are happy to assist you with an exchange. Exchanges are subject to the availability of the alternative piece and adhere to our returns policy. Should the item you want to exchange be more expensive that the original piece ordered, then we will arrange to take payment for any excess. Similarly, if the item you want to exchange is of lower value to the original piece, then we will offer another product with a different value of the two products. In order to arrange an exchange please contact our Client Care Team who will be more than happy to assist you to arrange an exchange.
HOW DO I RETURN AN ITEM?
As soon as you’ve decided you’d like to exchange or return your item(s), please contact our Client Care Team and they will book a collection of your order.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
As soon as we receive your return, and it is accepted, you will receive a confirmation email and we will process your refund request. The refund will be processed to the same payment method used during your initial transaction and will take within 30-60 days business days to reach your bank account.
CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO A THE SNAKES ART GENERAL TRADING BOUTIQUE?
Unfortunately, we can not accept returns for online orders in our boutiques.
WHAT SHOULD I DO IF I RECEIVED AN INCORRECT OR FAULTY ITEM?
If an item has been received in anything less than perfect condition, please contact our Client Care Team immediately who will help to resolve your issue. Similarly, if you receive an item that is incorrect or the wrong size, please contact our Client Care Team who will remedy the issue.
I HAVE RECEIVED MY ITEMS BUT IT DOES NOT MATCH MY ORDER, WHAT SHOULD I DO?
If your order has arrived incomplete or different from your order, please contact our Client Care Team who will assist you with your inquiry.
CAN I CANCEL MY ORDER OR AN ITEM FROM MY ORDER?
We are unfortunately unable to modify an order once processed. If you wish to cancel your order please get in touch with our Client Care Team as soon as possible and they will advise you if it is possible or not to cancel your order.
MY ORDER WAS CANCELLED, SO WHY DO I STILL SEE A CHARGE?
When an order is canceled you may have a pending authorization which is not an actual charge. Depending on the bank, it can take up to 30-60 business days for the authorization to be removed.